Shipping policy

Do you ship internationally? Are there customs or import fees?

Yes, we ship internationally! For US orders, duties are included in the shipping fee.

Otherwise, most international orders will be subject to additional customs or import fees upon arrival in your country.

  • These may include duties, taxes, brokerage fees, VAT, or other charges
  • Fees vary by country and shipping carrier and are based on your local import regulations
  • We recommend checking with your country’s customs office for accurate information
  • Roncy Packs is not responsible for any customs or import fees
  • If an order is rejected, unclaimed, or returned to sender, the return shipping cost and any unpaid import charges will be deducted from your refund

Shipping timelines are estimates only. International orders may face delays beyond our control. 

How long does shipping take, and what should I expect?

Canada
Orders ship via various couriers (primarily Good Foot Delivery, GLS and ICS) with tracking provided by email. Estimated delivery is:

  • 2–3 business days within the local area
  • 2–14 business days nationally

United States
Orders ship via various couriers (primarily UPS and FedEx) with tracking provided by email. Estimated delivery is:

  • 3–14 business days for flat rate shipping
  • Delivered Duties Paid: all duties are already included in the shipping fee

International
Orders ship via various couriers with tracking provided by email. Delivery times will vary by destination (about 10 to 28 business days). Duties and taxes are the customer’s responsibility. Refused shipments may be subject to return shipping and restocking fees.

Holiday Note: Please expect delays during peak seasons and holidays across all regions.