Privacy policy

Effective date: July 9, 2025

Roncy Packs (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.roncypacks.com (the “Site”).

1. Contact Us

If you have questions about this policy, want to access or correct your data, or make a complaint, you can contact us at roncypacks@gmail.com

2. What Information We Collect

We collect two types of information:

A. Device Information

Collected automatically when you browse the Site.

  • Purpose: To load the Site correctly and optimize user experience through analytics.
  • Collected via: Cookies, log files, tags, pixels
  • Examples: IP address, time zone, browser type, pages viewed, search terms, and browsing behavior
  • Shared with: Shopify and analytics providers like Google

B. Order Information

Provided directly by you during checkout or account creation.

  • Purpose: To fulfill and ship your order, process payments, prevent fraud, and provide customer service.
  • Examples: Name, billing and shipping address, email, phone number, payment details (processed securely)
  • Shared with: Shopify (e-commerce platform), Canada Post and/or other couriers

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about your order
  • Improve our website and customer experience
  • Send marketing communications (if opted in)
  • Screen for fraud or suspicious activity
  • Comply with legal obligations

4. Sharing Your Information

We only share your personal information with trusted service providers as needed to run our business, such as:

We may also share your information to comply with legal requests, protect our rights, or investigate fraud.

5. Behavioural Advertising

We may use your data for targeted advertising on platforms like Facebook and Google.

To learn how targeted ads work, visit NAI's Guide.

You can opt out of targeted advertising:

Or use the Digital Advertising Alliance opt-out tool.

6. Use of Cookies

Cookies are small files stored on your device to enhance your experience.

We use cookies to:

  • Remember login or cart information
  • Track usage patterns
  • Support marketing campaigns

You can control or disable cookies in your browser settings. Note that blocking cookies may affect site functionality. Learn more at www.allaboutcookies.org.

7. Your Rights

If you live in the EU/EEA, UK, or California, you may have additional rights over your personal information:

EU/UK (GDPR)

You have the right to:

  • Access the data we hold about you
  • Request correction or deletion
  • Withdraw consent at any time
  • Object to or restrict certain uses
  • Lodge a complaint with your local data protection authority

California Residents (CCPA)

You have the right to:

  • Know what personal info we collect and how we use it
  • Request deletion of your personal info
  • Opt out of the sale of your personal info (we do not sell it)
  • Not be discriminated against for exercising your privacy rights

To exercise these rights, email us at roncypacks@gmail.com.

8. Data Retention

We keep your information for as long as necessary to fulfill orders, provide customer support, and meet legal or accounting obligations. You can request that we delete your data by contacting us.

9. International Transfers

If you are located outside Canada, please be aware that your information may be transferred to—and processed in—Canada, where our servers and service providers are located. By using our site, you consent to this transfer.

10. Do Not Track

Your browser may send a "Do Not Track" signal. Currently, we do not alter our data collection in response to this signal due to lack of industry standardization.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be posted on our website.

12. Complaints

If you're unhappy with how we’ve handled your data, please contact us at roncypacks@gmail.com. If you’re not satisfied with our response, you may lodge a complaint with your local data protection authority.

Last updated: July 9, 2025